Does anyone have a contact at Bell Canada that they trust?
I have been trying to get some information from them and I have been given different answers but so far rejected in my request.
When my father passed away, he had made a local phone call. We are trying to determine what time he made the call because later that day he died. No one was with him when he died.
We know the number he called from and the number he was calling, but we do not have the time.
At first Bell said I couldn’t get that information because the telephone account wasn’t mine. After getting the account holder to call Bell, they then said this information could not be traced because Bell does not keep these records.
They said local calls cannot be traced.
However, one customer service representative in Bell’s executive office said those calls can be traced if there is a legal reason to do so.
I have tried several times to get a straight answer and the majority of reps I talked to said it was impossible to trace.
There is still some doubt in my mind, so I’d like to know for sure if this is true.
If the police or a lawyer needs it, they should be able to find out that information. The last rep I talked to yesterday, who was very sympathetic and said she wished she could help, said there is simply no way to know what time the call was made. My father did leave a message at the number he called, but unfortunately it was erased before the time could be checked.
So if you know anyone who works at Bell, can you let me know?
I am willing to exhaust all possibilities to get this information, but I’m losing hope.
Thanks for any help you guys can provide.